Welcome to the Mattress Home, website located at mattresshome.com (hereinafter "We", "Us", "Our") and thank You (any visitor to Our web site) for considering Our products and services.
Upon registration, by checking the provided check box, You hereby agree to the terms and conditions of this Terms of Service (hereinafter "Agreement") which, along with the consideration of the mutual promises You and We make to each other, then becomes a binding contract between You and Us.
Screen Name and Passwords
You hereby agree that You are responsible for all actions taken under Your Screen Name and Password. Please remember it is Your responsibility to keep this data secure and You hereby agree that We are not liable for any loss or damage arising from Your failure to keep Your password secure. Further, You agree to immediately notify Us of any unauthorized use of Your password or any breach of security.
Our goal at mattresshome.com is to make Your purchasing experience easy and efficient. If You have any questions about Our purchase policies, please contact Us at email@example.com.
Any and all sales or use tax will be Your responsibility. Sales tax calculations on the web site are an estimate only. Your true sales tax, if applicable, will be calculated and presented to You at the time of product delivery.
30 Night Trial
A one-time restocking and redelivery fee will be billed for all Comfort Exchanges including Store Pick-up orders. Mattresses priced up to $1,999.99 will be charged $149.99. Mattresses priced $2,000.00 or higher, will be charged $299.99. Boxsprings will be charged $79.99. Our comfort guarantee requires you to sleep on the new mattress for 15 days before proceeding with the exchange. We are unable to make any refunds where the new mattress is less expensive than the original. Any price difference cannot be made up with a second bed or associated products. We will only exchange your mattress under this guarantee ONCE. A mattress that is damaged or soiled in any way will be exempt from the 30 Night Comfort Exchange Guarantee.
We maintain a PCI compliant shopping cart. The Payment Card Industry Data Security Standard (PCI DSS) is a set of requirements designed to ensure that all companies that process, store or transmit credit card information maintain a secure environment.
When You make purchases from Us using Your major credit card, You agree to honor the terms and conditions of Your cardholder agreement.
Merchandise may NOT be returned for refund after delivery has been made. Only Comfort & Warranty Exchanges will be honored. Special Orders & Furniture orders are non-cancellable. All Clearance items & Special Sale items are 'As-Is' and Final. No returns, refunds or exchanges allowed on pillows, sheets, protectors, furniture, adjustable bases and any other items that have been opened. Orders that have not been delivered or picked up from any of our stores within 45 days of the original purchase date, may be eligible for cancellation. All cancelled orders are subject to a 3.5% processing and cancellation fee. Orders cancelled after 45 days are subject to a 25% restocking fee.
We provide You every opportunity to save on Your purchase. We offer rebates directly from the manufacturers and from Our buying groups. Most rebates and coupon offers are subject to their own terms and conditions as specified by the rebate sponsor and processor. If You have any questions on Our rebates, please contact Us at firstname.lastname@example.org.
Product or Pricing Inaccuracies
While we take every precaution to insure all products and pricing are correct on Our web site, mistakes do occur. Should You find a mistake please contact Us at email@example.com. Prices and the availability of products and Our services are subject to change without notice. Despite Our best efforts, we will, from time to time, make pricing mistakes. We will endeavor to promptly correct any mistakes as we become aware of them. We reserve the right to revoke any offer and/or correct any error at any time, including after an order has been submitted and even in the event that Your method of payment has been charged. Any disputes related to pricing will be resolved at Our sole and complete discretion.
WebFronts™ is a Trademark of Retailer Web Services, LLC and Evolution Vertical LLC. You understand and agree that Retailer Web Services, LLC and Evolution Vertical, LLC, merely maintains the web site for Us and is not a party to this contract.
Our services are provided on an "as is" and "as available" basis. You expressly agree that use of any service offered by us is at your sole risk. To the fullest extent permissible pursuant to applicable law, we disclaim all warranties of any kind, whether express or implied, including without limitation any warranty of merchantablity, fitness for a particular purpose or non-infringement. We do not make any warranty that our service will meet your requirements, or that any service offered by us will be uninterrupted, timely, secure, or error free, or that defects, if any, will be corrected; nor do we make any warranty as to the results that may be obtained from the use of any service offered by us or as to the accuracy or reliability of any information obtained through any service offered by us. You understand and agree that any material and/or data downloaded or otherwise obtained through the use of any service offered by us is at your own discretion and risk, and that you will be solely responsible for any damage to your computer system or loss of data that results from the download of such material and/or data. we do not make any warranty regarding any goods or services purchased or obtained through us or from any service offered by us or any transactions entered into by use of or through any service offered by us. No advice or information, whether oral or written, obtained by you from us, or through any service offered by us, shall create any warranty not expressly made herein. Some jurisdictions do not allow the exclusion of certain warranties, so some of the above exclusions may not apply to you.
Product information and descriptions: We attempt to be as accurate as possible. We do not warrant that product descriptions, specifications or other content of this site are error free, accurate, complete, reliable, or current. If a product offered or sold by us is not as described, your sole remedy is to return it in unused condition in accordance with our return policy.
10 Year Limited Manufacturer Warranty: (Simmons, Beautyrest, Serta, MLily, Solstice, Biscayne Bedding, Restonic, Wellsville, Malouf, Kingsdown)
Stains or tears of any kind on your mattress will void the Limited Warranty. Slight body impressions (less than 2.5 inches) are not covered by our limited warranty. Only severe impressions that exceed 2.5 inches in depth are covered by this Limited Warranty. Normal increase in softness of memory foam / latex materials & the decrease in the slow recovery feature are not covered by our Limited Warranty. Queen and King size mattress sets must have a proper frame with the correct center support. Without the proper center support your warranty will be voided.
A $50 inspection fee will be charged to all warranty inspections.
Caring for your mattress:
When the limited warranty is valid:
- What’s not covered by the mattress warranty:
Body Impressions Your mattress has been constructed with the finest materials. It's designed to conform to your unique, individual contour. Your sleeping position may result in “body impressions.” This is normal and not a structural defect but merely the localized compacting of upholstery materials.
Severe Impressions These are body impressions which exceed 2 inches in depth below the normal level of the product. Severe impressions are covered by this limited warranty.
Limitation of Liability
Under no circumstances, including, without limitation, negligence, shall we or our parents, subsidiaries, affiliates, officers, directors, employees, agents, or suppliers be liable for any direct, indirect, incidental, special, or consequential damages resulting from the use or the inability to use any service offered by us, or for the cost of procurement of substitute goods and services, or resulting from any goods or services purchased or obtained, or messages received, or transactions entered into by means of or through any service offered by us, or resulting from unauthorized access to or alteration of your transmissions or data, or other information that is sent or received or not sent or received, including but not limited to, damages for loss of profits, use, data, or other intangibles, even if we have been advised of the possibility of such damages. You also agree that we shall not be responsible or liable to you, or to anyone, for the statements or conduct of any third party on or arising from use of any service offered by us. If you are dissatisfied with any service offered by us your exclusive remedy is to discontinue use of the service without refund of any kind whatsoever.
You hereby warrant that You will not use the information provided by Us in violation of any State or Federal law. Further, You agree to indemnify, defend, and hold Us harmless, as well as holding harmless Our parents, subsidiaries, affiliates, officers, directors, employees, agents, and suppliers, and their respective affiliates, officers, directors, employees, and agents, from any claim, action, demand, or damage, including reasonable attorney's fees, made by any third party or governmental agency arising out of or related to Your use of any service offered by Us or Your violation of this Agreement, including without limitation, claims or suits for libel, violation of rights of privacy or publicity, interference with property rights, trespass, violations of Federal or State Law, patent infringement or plagiarism. We may, at Our sole discretion, assume the exclusive defense and control of any matter subject to indemnification by You. The assumption of such defense or control by Us, however, shall not excuse any of Your indemnity obligations.
Neither party shall be liable for delays or nonperformance of this Agreement caused by strike, fire or accidents, nor shall either party be liable for delay or nonperformance caused by lack of availability of materials, fuel or utilities or for any other cause beyond its control.
You may not assign Your rights or obligations under this Agreement without Our prior written consent.
Intended For Users that are Residents of North America and are Over 18
Our services are available and may only be used by, individuals who are residents of North America and who are 18 years and older who can form legally binding contracts under applicable law. You represent and warrant that You are at least 18 years old, that you reside in North America, and that all registration information You submit is accurate and truthful. You agree to comply with all local laws regarding online conduct and acceptable content.
In the event of a dispute, You agree to attempt to resolve the dispute by contacting Us at firstname.lastname@example.org prior to taking any other action. Failure to contact Us to attempt a dispute resolution prior to taking any other action will result in a breach of this Agreement by You. Any resolution to Your dispute will be considered by Us in good faith and You agree to abide by Our decision. Should You seek a remedy in a court of law, it will be Your responsibility to pay Our legal fees. In addition, You hereby waive any right to a trial by jury in the event of any controversy or claim relating to this Agreement. This Agreement and Your use of Our web site are governed by the laws of the State of Delaware, and the New Castle County Court of Chancery of the State of Delaware will have exclusive jurisdiction over any and all disputes arising out of, relating to, or concerning this Agreement or any other controversy between You and Us. In addition to the foregoing, in the event of any breach or violation of this Agreement, We shall be entitled to enforce all of Our legal remedies for the breach or wrongful activity including, but not limited to, seeking actual damages, the maximum amount of statutory damages under applicable statutes and Acts, profits, treble damages, and attorneys' fees and costs. These remedies and damages are in addition to the monetary payments described above and/or any amounts otherwise due under this Agreement. You understand and agree that Retailer Web Services, LLC and Evolution Vertical LLC, merely maintains the web site for Us and is not a party to this contract.
License and Site Use
We grant You a limited license to access and make personal use of this site and not to download (other than page caching) or modify it, or any portion of it, except with Our express written consent and the express written consent of Retailer Web Services, LLC. This license does not include any resale or commercial use of this site or its contents; any collection and use of any product listings, descriptions, or prices; any derivative use of this site or its contents; any downloading or copying of account information for the benefit of another merchant; or any use of data mining, robots, or similar data gathering and extraction tools. This site or any portion of this site may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without Our express written consent of and the written consent of Retailer Web Services, LLC. You may not frame or utilize framing techniques to enclose any of Our trademark, logo, or other proprietary information (including images, text, page layout, or form) without express written consent. You may not use any meta tags or any other "hidden text" utilizing Our name or trademarks without Our express written consent. Any unauthorized use terminates the permission or license granted by Us. You are granted a limited, revocable, and nonexclusive right to create a hyperlink to Our home page so long as the link does not portray Us, Our affiliates, or their products or services in a false, misleading, derogatory, or otherwise offensive matter. You may not use Our logo or other proprietary graphic or trademark as part of the link without express written permission.
If any provision, or portion thereof, of this Agreement is held by a court of competent jurisdiction to be invalid under any applicable statute or rule of law, the parties agree that such invalidity shall not affect the validity of the remaining portions of the Agreement and further agree to substitute for the invalid provision a valid provision which most closely approximates the intent and economic effect of the invalid provisions.
The headings of this Agreement are for convenience only and shall not be used to construe the meaning of this Agreement.
This Agreement is effective as of September, 23, 2015. We reserve the right to revise this policy from time to time without prior notice. You will be notified of any material changes in Our Terms of Service either by email or by a conspicuous posting on Our Web site.